Vendor: Alderac Entertainment Group
Product Type : Board Games
Escape Adventures
Escape Adventures require a 50% deposit to lock in your booking. In the event you need to reschedule, You can do so up to 24 Hours before your booking. If you need to cancel the booking and you paid in full (prior to 24 hours), You will be refunded the non-deposit portion of your booking. If you are within 24 hours of your booking we will not be able to refund you or change your booking.
Please be on time, if you are beyond 15 minutes late, your booking will be cancelled and you will not be refunded.
In the event of weather related closings, we will work with you to reschedule your booking.
Court Rentals
Court Rentals require a 100% deposit to lock in your booking. In the event you need to reschedule, You can do so up to 24 Hours before your booking. If you need to cancel the booking and you paid in full (prior to 24 hours), You will be refunded the non-deposit portion of your booking. If you are within 24 hours of your booking we will not be able to refund you or change your booking.
Please be on time, Your booking may not be able to be extended due to bookings after yours.
In the event of weather related closings, we will work with you to reschedule your booking.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
'Near Mint condition cards show minimal or no wear from play or handling and will have an unmarked surface, crisp corners, and otherwise pristine edges outside of minimal handling. Near Mint condition cards appear 'fresh out of the pack,' with edges and surfaces virtually free from all flaws. '
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'Lightly Played condition cards can have slight border or corner wear, or possibly minor scratches. No major defects are present, and there are less than 4 total flaws on the card. Lightly Played condition foils may have slight fading or indications of wear on the card face. '
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'Moderately Played condition cards have moderate wear, or flaws apparent to the naked eye. Moderately Played condition cards can show moderate border wear, mild corner wear, water damage, scratches , creases or fading, light dirt buildup, or any combination of these defects. '
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'Heavily Played condition cards exhibit signs of heavy wear. Heavily Played condition cards may include cards that have significant creasing, folding, severe water damage, heavy whitening, heavy border wear, and /or tearing. '
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'Damaged condition cards show obvious tears, bends, or creases that could make the card illegal for tournament play, even when sleeved. Damaged condition cards have massive border wear, possible writing or major inking (ex. white-bordered cards with black-markered front borders), massive corner wear, prevalent scratching, folds, creases or tears. '
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